Frequently Asked Questions
What types of products do you offer?
Our store specializes in a unique collection of stylish apparel and accessories, including trendy dad hats, eco-friendly tote bags, and classic unisex tees. Each product features beautiful Japanese Kanji designs that celebrate love, reflecting our commitment to both fashion and cultural appreciation.
How does your commitment to sustainability work?
We prioritize sustainability by offering products that contribute to reducing overproduction and environmental impact. Our eco-friendly tote bags are made from sustainable materials, and we ensure that our production processes are mindful of the environment.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need to provide a receipt or proof of purchase. If you wish to initiate a return, please contact us at info-osaroom@commahalo.com.
How long does shipping take?
Estimated delivery time is between 7 to 14 business days from the order confirmation. Please note that this is an estimate and may vary due to factors such as product availability or delivery-related issues.
Do you offer free shipping?
Yes, we offer free shipping on all orders. However, please be aware that additional charges may apply for deliveries to certain regions, such as Hokkaido and Okinawa.
Can I exchange an item?
The fastest way to exchange an item is to return the original item and, once the return is accepted, place a new order for the desired item. Please refer to our return policy for more details on how to initiate a return.
What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.
Are there any items that cannot be returned?
Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.
How will I know if my return has been approved?
Once we receive and inspect your return, we will notify you regarding the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.