Shipping, Cancellation, and Return Policies
Shipping and Delivery
- Delivery Time: 2-7 business days from the date of order.
- Shipping Fee: Free shipping within Japan (excluding Hokkaido, Okinawa, and remote islands).
- Shipping to Hokkaido and Okinawa: An additional fee of ¥980 will be charged.
- Shipping to Remote Islands: Additional relay charges may apply. In such cases, we will contact you before shipment.
- Shipping Carrier: We may change the shipping carrier to an equivalent one without prior notice.
Cancellation Policy
- No Cancellations: Once an order is placed, we cannot accept cancellations due to customer reasons.
- Cancellation Before Shipment: Cancellations can only be accepted before the order has been shipped. Please contact us via our inquiry form for any requests before shipment.
Return and Exchange Policy
- Defective Items: If you receive a defective or damaged item, please contact us within 30 days of receiving your order. We will exchange the item for a new one. We will cover the return shipping costs for defective or damaged items.
- Size Differences: Please note that sizes are measured flat, and there may be slight variations.
- Product Quality: Overseas products may have lower quality standards compared to domestic products.
- Color and Texture: The actual color and texture of the product may vary slightly depending on your monitor or display settings.
Note: You can customize this translation further based on your specific requirements and company policies. For example, you might want to add more details about the return process, or provide a specific email address for customer inquiries.